Privacy Policy

1. Introduction

Sybil Pte Ltd ("we," "our," or "us"), operating under the brand name QuantQuest, is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our QuantQuest financial planning platform.

This policy applies to all users of QuantQuest, including financial advisors and their clients. By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our financial planning services
• Processing transactions and managing subscriptions
• Personalizing user experience and improving our platform
• Communicating updates, features, and support
• Complying with legal obligations and regulatory requirements
• Detecting and preventing fraud or security issues
• Analyzing usage patterns to enhance service quality

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent: When you explicitly agree to share information
• Service providers: With trusted third parties who assist in operating our platform (under strict confidentiality agreements)
• Legal requirements: When required by law, court order, or governmental request
• Business transfers: In connection with a merger, acquisition, or sale of assets
• Protection of rights: To protect our rights, privacy, safety, or property

5. Data Security

We implement robust security measures to protect your information:

• 256-bit SSL encryption for all data transmissions
• Encrypted storage of sensitive financial information
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Employee training on data protection practices
• Compliance with ISO 27001 security standards

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to using industry best practices.

6. Your Rights Under PDPA

Under Singapore's Personal Data Protection Act (PDPA), you have the following rights:

• Access: Request access to personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal: Withdraw consent for data collection and use
• Data portability: Request your data in a structured format
• Deletion: Request deletion of your personal data (subject to legal obligations)

To exercise these rights, please contact our Data Protection Officer at dpo@quantquest.sg.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Active account data: Retained while your account is active
• Financial records: Retained for 7 years per MAS requirements
• Communication records: Retained for 5 years
• Anonymized analytics data: May be retained indefinitely

Upon account closure, we will delete or anonymize your data within 90 days, except where retention is required by law.

8. International Data Transfers

Your data is primarily stored in Singapore. If we transfer data outside Singapore, we ensure:

• The receiving country has adequate data protection laws
• Appropriate contractual clauses are in place
• Your rights remain protected regardless of location

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will promptly delete it.

10. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in securely
• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized features

You can manage cookie preferences through your browser settings. Disabling cookies may limit some features of our Service.

11. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

• Posting the new policy on this page
• Updating the "Last updated" date
• Sending an email notification for significant changes

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: